The best WhatsApp support experiences are not bot-only or human-only — they are a smart handoff between both.
Let the bot take the first touch
Greetings, business hours, catalog, order status and FAQs are perfect bot territory. Customers get instant answers at any hour.
Design clear menu flows
With a visual flow builder, map the paths your customers actually take: numbered menus, quick replies and fallbacks for unexpected questions.
Hand off at the right moment
Set keywords like "agent" or "help" to route the chat to your team instantly. Nothing frustrates customers more than a bot that will not let go.
Use a shared team inbox
Assign conversations to agents, keep notes and labels, and never let two people answer the same chat twice.
Measure and refine
Review where customers drop out of your flows each week and refine the copy and options. Small changes compound into much better resolution rates.
Build your first flow today with the drag-and-drop Flow Maker in your dashboard.
